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Frequently Asked Questions (FAQ)

We casually say “Hi!” to strangers; The starting point of an engaging interaction. A mascot is the interactive icon in connecting the bridge of Product and Consumer relationship.

What if the mascot that I received is different from my expectation?2017-11-09T18:05:29+08:00

Our interactive ‘Client Log on’ is enable our client to stay connected for the whole process, from design to production. Client need to approve at every stage with just a click.
This will allow our client to view on the final mascot before delivery.

What is the shipping charges to ship a mascot?2017-11-09T18:04:54+08:00

We provide free delivery within Klang valley. Our Sale Consultant will advise seoparately for outstation/international shipment. Likewise, you can also arrange your own carrier to collect the mascot from our plant. For International shipment, custom fees, duties or taxes (if there is any) are the responsibility of the receiver.

Is the mascot washable or any maintenance to pro-long the life span of mascot?2018-08-06T17:41:29+08:00

For cleaning purposes, we suggest to use a wet cloth to wipe it. Dry cleaning is not recommended. We do provide cleaning & maintenance service for local customer.
For International client, please go to maintenance page to download our cleaning & maintenance guide.

Is there any warranty offer for mascot?2017-11-09T18:02:32+08:00

Yes, there is 1 month warranty for manufacturer defect & electrical parts.

What is the lead time to make a mascot?2017-11-09T18:02:18+08:00

The production lead time is about 3-4weeks upon final confirmation of artwork.

What is the size range for a mascot?2017-11-09T18:02:03+08:00

Generally, the average size for a mascot is +/-2M height.

How should I know which type of mascot suit my icon most?2017-11-09T18:01:57+08:00

Please share with us the icon/sketch & your contact detail, our Sales Consultant will advise you accordingly within your budget range.

Do you provide mascot rental services?2017-11-09T18:00:20+08:00

We are a manufacturing house & do not provide rental services. All the mascots are custom made based on our clients’ requirement.

Do you provide mascot design service?2017-11-09T18:00:52+08:00

Yes, just share with us your idea & details, our designer team will provide 2 different designs for your consideration at a minimal charges.